To prevent your candles from fading or discoloring, avoid placing them in direct sunlight, near strong artificial lights, or in hot, humid conditions for long periods. Wax may soften at temperatures above 80°F (27°C). For extended storage, keep your candles in a cool, dry environment.

We advise against refilling the glass jars for candle-making due to the risk of glass weakening over time. However, they're excellent for storing small items like buttons, nails, or seashells. Also, you can recycle them through most local recycling programs.

Our candles and wax melts are made from various types of wax, including soy, paraffin, and coconut blends, specific to each product. Details can be found on the product page.

We select from a variety of wick types, such as cotton core, flat braid, and threaded cotton wicks, based on the product. Each wick type is chosen for its unique benefits, such as centering capabilities and minimal soot production. We strictly avoid the use of lead wicks, which have been banned in the U.S. for years.

Yes, in most cases. Trimming the wick is advisable if there's noticeable carbon buildup or if the wick becomes overly long. Keep the wick trimmed to about 1/4 inch before lighting. Trimming helps prevent the wick from "mushrooming," reduces smoke and soot, and extends the candle's life by maintaining a safe and optimal burn.

Stopping use at this point is a precaution to prevent heat damage to surfaces or the container itself, as the glass can become very hot and potentially crack or break.

Some wax residue, or "hang-up," is normal, especially at the top and middle parts of the candle and often catches up. Excessive residue or tunneling can result from various factors, including production errors or insufficient burn times. Our premium ingredients and thorough testing minimize tunneling risks. For best results, allow the wax pool to reach the container's edge for about 3-5 hours per burn.

Smoke can occur if the wick isn't trimmed properly or if the candle is exposed to drafts from windows, doors, or high traffic areas. While occasional smoke puffs aren't a major concern, proper wick maintenance and placement can mitigate this issue.

The "mushroom" is a common carbon buildup that occurs in all types of wicks, especially in highly fragranced candles, as fragrance oil ascends the wick during burning. It's normal but should be trimmed off before the next lighting to ensure a clean burn.

To reduce smoke, avoid blowing out the candle directly. Instead, use a wick snuffer to suffocate the flame quickly and safely.

Absolutely not. The use of lead in wicks has been illegal for some time, and we have never and will never use lead wicks in our products.

We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to return the unused item(s) for a refund.

We want to speak to you too! Contact Us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

We currently ship to the United States and Canada. To enquire about shipping to a different destination, please contact us.

Typically, orders ship within 1-3 days if items are in stock, no modifications were made, and based on the shipping option chosen at checkout, where applicable. Should an unexpected delay occur, we will contact you.

Shipping times vary, especially during peak or hot seasons, and may take a few days longer. Typically, delivery takes 1 to 7 days depending on your location and the chosen carrier. All orders are tracked, allowing you to monitor your shipment. Expect delays during holidays. Once an order is dispatched, we cannot control shipping delays.

Items must be returned within 14 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

We're unable to accept returns or exchanges based on scent preferences, as individual tastes in fragrances vary greatly. We appreciate your understanding of this policy. Keep in mind, a candle you might not prefer could be a perfect gift for someone else like a friend, colleague, or family member. To assist in your selection, we provide detailed fragrance profiles and notes for each candle on our product pages.

Refunds are processed within 7 days from when we receive the item(s).

Your satisfaction is our priority. If you receive a damaged item, please contact us through our website immediately, keeping the original packaging for potential return.